FAQ's & Contact Belledorm
We value our customers greatly, we love to talk and are always here to help. You will find answers below to the questions we get asked by sleep lovers like you.
Can I change the payment currency?
The currency shown depends on what country you are in and is automatically shown and cannot be changed. If your local currency does not match the currency shown on the website you are still able to place an order. Your bank will charge you your local currency equivalent. Belledorm have no control over these charges.
What payment methods do you accept?
On www.belledorm.co.uk we accept: Visa, MasterCard, Amex, PayPal, Klarna. Payment can be made through ApplePay and GooglePay, where all major credit cards are accepted.
How long will my order take to arrive?
UK Express Next Day - Orders placed before 3.30pm Mon-Fri, will be delivered on the next working day; Europe - 2-4 working days. Click & Collect - Orders placed before 3.30pm Mon-Fri, will be delivered on the next working day to your local UPS Pick up shop.
Will I have to pay duty and customs fees?
We will send your parcel via UPS Express. Any duty or taxes collected by UPS on behalf of your local customs agent are the customer's responsibility and Belledorm have no control over these charges. Click here for more information.
Can I receive VAT deductions?
Our prices are inclusive of VAT where applicable. Where the VAT is not applicable in your country, there are unfortunately no deductions which can be made.
Do you have any discounts or promotional codes?
Unfortunately, we are unable to provide you with a discount or promotional code but if you sign up for our Exclusive Offers here you will be emailed a 10% discount code.
Are you able to retrospectively add a discount/promotional code?
In most instances we are able to retrospectively apply discount codes, but some offers are time and spend dependent. Send us your order number and discount code and we will do our best to apply the discount.
How can I unsubscribe from your Pillow Talk Newsletter?
We are sorry to hear that. Click here to unsubscribe.
Can I return a product for a refund?
Any unused, unwashed, in its original packaging and re-saleable condition can be returned for a refund within 30 days of receipt. The refund will be applied to the card or PayPal account used to pay - you will receive an email to confirm your refund. Click here for more information.
Do you offer a free returns or pre-paid label?
We offer free returns for orders from the UK. Click here for more information.
Do I need to return the free gift? If you are returning any items, you are welcome to keep the free gift with our compliments - we hope it makes you sleep better and you think of Belledorm whilst in bed!
Can I exchange a product?
We apologise we are unable to offer exchanges. You are more than welcome to return your item for a refund and place a new order. Click here for more information.
Are your size measurements when the product is stretched or unstretched?
All measurements are to fit measurements, i.e. they are the measurements of your mattress/duvet. The products are designed to fit the product stated on our website.
Will my bed linen products shrink?
All of our products are made from fabrics which are pre-shrunk before they are measured, cut and put together by our craftsmen and women. This means that if you follow the care instructions on our products carefully you should not see any shrinkage in any of our products.
For any further queries you may have, simply fill out the form below and we promise to answer you as soon as we can.
By Email: firstname.lastname@example.org
You can visit our Outlet Store:
Quayside MediaCity, The Quays, Unit G64, Salford, M50 3AH
Phone Number: 0161 872 7646
You can also write to us at the below address –
Belledorm, Kearsley Mill, Crompton Road, Stoneclough, Radcliffe, M26 1RH