Free Returns

Can I request a return?

Should you not be satisfied with your purchase in any way, its OK to change your mind. We offer Free UK Returns on any unused, unwashed product(s) in its original packaging and re-saleable condition within 30 days of receipt. Any returns that do not meet these requirements will be rejected and returned back to you. Please note, for orders placed from outside the UK, return shipping is not covered by Belledorm and will be at your expense. The refund will be applied to the card or PayPal account used to pay within 14 working days, from the date of posting back to belledorm - you'll receive an email to confirm your refund.

Can I exchange a product?

We apologise we are unable to offer exchanges. You are more than welcome to return your item for a refund and place a new order. If you used a promotional code on your original order you are welcome to use it again. If you cannot remember it, simply email us after placing your new order with your original order number and we will apply the original offer.

Do you accept belledorm products bought from another retailer?

Please get in touch with the retailer where you originally purchased the item from to discuss their returns process. Unfortunately we cannot accept returns or process refunds for items not purchased on our website.

Do I get a free postage returns label?

Yes. Returns are free for all UK orders. Complete the form below and you'll be redirected to our dedicated Royal Mail page, where a Freepost label will be generated for you. You can download or print the label there and then. If you'd rather not print at home, use the QR code at any Post Office or Royal Mail Customer Service Point and they'll print the label for you at the counter.

For orders placed from outside the UK, return postage is not covered by Belledorm and will be at your expense.

I don't have a printer. Can I still return my order?

Yes. Take the QR code from your Royal Mail confirmation to any Post Office or Royal Mail Customer Service Point, and they'll print the label at the counter.

I closed the page before saving my label. What Now?

Royal Mail emails a copy to the address you entered, so it's worth checking there first. It usually arrives within a few minutes, though it can take up to 30 minutes when they're busy, and it sometimes lands in junk or spam. Search for [ROYAL MAIL SENDER ADDRESS] if you can't find it. If nothing has arrived after an hour, request the label again or get in touch and we'll help.

How can I make a return?

1. You will need you order number, which can be found in your order confirmation email or within your delivery paperwork
2. Fill out the returns section BELOW and click 'Return my order'
3. You'll be redirected to the Royal Mail website to request your returns label. Complete the short form and your label will be generated.
4. Download or print your Freepost label straight away on that page - this is the quickest route. If you'd rather not print at home, you can use the QR code at a Post Office or Royal Mail Customer Service Point instead. Royal Mail will also email you a copy for your records, this can take up to 30mins to arrive into your inbox.
5. Pack your item(s) carefully to avoid damage in transit, include all paperwork, attach the address label and send back to us.
6. On receipt of returned items, a refund will be applied of the original purchase price of the product(s) to the debit/credit card or PayPal account used to pay for the original order
7. You will be advised by email once the credit has been processed, please allow up to 14 working days

When will I get my refund?

You can expect your full refund within 5-7 working days after we have received and processed your return, which will be applied to the card or PayPal account you used to pay for the original order. You'll receive an email to confirm your refund.

Is my item in a good enough condition to return? 

Please send items back in their original, unused condition – this means in their original packaging with the tags attached. We can’t give you a refund if there are any signs of wear, wash or other odours.

Received a faulty or wrong item?

We do apologise for this, as we ensure every product that leaves Belledorm undergoes a rigorous quality control process before leaving our factory. If your item is faulty, has a manufacturer’s defect or differs from what was originally ordered, please contact us with your order number, details of the product, reason for return and whether you would like a full refund or replacement. We will then advise on how to proceed with the return.

For further information or assistance please email contact@belledorm.com