Belledorm Delivery Information

• UK Standard 48hr Tracked - £2.95, free on orders over £50
• UK Next Day Tracked - £4.95. Order before 3:30pm, Monday to Friday
• EU - £19.95
• Rest of the World - Please contact us for an approx. quote

• UK Standard 48hr Tracked - 1-3 working days
• UK Next Day Tracked - Orders placed before 3:30pm Mon-Fri, will be delivered on the next working day
• EU - 3-4 working days
• Rest of the World - 4-10 working day

Please note: if a discount code brings your order total below £50, free delivery no longer applies. Standard 48hr tracked delivery (£2.95) will be added automatically - or you can upgrade to Next Day tracked (£4.95) from the delivery options at checkout.

Northern Ireland, Channel Islands, Isle of Man, Scilly Isles
Scottish Highlands and Islands (postcodes below)
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Any undelivered orders must be reported to us within 30 days, after this we are unable to rectify.

I live in the Channel Islands, will VAT be removed?

Orders shipped to the Channel Islands are considered duty-free exports, as the Channel Islands are not part of the United Kingdom subject to VAT.

However, the total amount paid for the order remains the same. This is because we consider the cost of doing business in all the markets in which we operate and price our products based on a variety of commercial market factors. This means that our customers around the world experience a consistent selling price regardless of where they buy from, despite slight price differences due to exchange rates.

Will I have to pay customs and duty fees for orders outside of the UK?

For orders delivered outside the UK, additional customs duty, import taxes and clearance fees may apply.

These charges vary depending on the destination country, the value of your order and the products purchased. Where charges have not already been included in your order total, you may be asked to pay them through the delivery company or local customs authorities before receiving your parcel.

Orders delivered to the European Union (EU)

From 1 July 2026, new EU customs regulations mean that orders valued at €150 or less are generally subject to a customs duty charge of €3 per distinct product category, based on customs classification.

For orders exceeding €150, customs duty may be charged at the applicable rate depending on the products ordered and their country of origin.

Import VAT also applies to goods entering the EU from the UK, regardless of order value, unless it has already been accounted for through an applicable VAT arrangement. VAT is calculated according to the rules of the destination country.

From 1 November 2026, the EU will also introduce an additional handling fee of €2 per distinct item on qualifying imported online orders. This fee is separate from customs duty and VAT and may be reflected in the charges associated with your delivery.

Additional customs clearance or administration charges may also apply.

Orders delivered to other international destinations

For destinations outside the UK and EU, customs duty and import taxes may apply depending on your country's local regulations.

Some countries offer exemptions for lower-value orders, although these exemptions do not always apply to both customs duty and local sales taxes.

We recommend checking your country's import requirements before placing an order.

Who is responsible for these charges?

Where import charges have not already been included in your order total, you may be responsible for paying the applicable import VAT, customs duty and courier clearance fees.

We send international parcels using DPD, and any outstanding charges payable by the recipient will normally be communicated by the delivery company.

Belledorm does not set the rates charged by overseas customs authorities or delivery companies.

If you have any questions before placing an order, our customer services team will be happy to help.

For further information or assistance please email contact@belledorm.com

• UK: 0800 634 5501
• Rest of the World: +44 1204 702 394