Exceptional Home Linens TERMS & CONDITIONS OF TRADING - BELLEDORM IS A DIVISION OF RICHARD HAWORTH LTD AS OF OCTOBER 2015

1. DEFINITIONS

In these terms and conditions:

"the Company" means Belledorm is a division of Richard Haworth Ltd (registered in England with No 883804)

"the Customer" means the person, firm or company who enters into a Contract with the Company. "Goods" means the goods (or any part of them) sold to the Customer by the Company.

"Contract" means the contract for the sale and purchase of Goods made between the Company and the Customer to which these terms and conditions apply.

"Writing" includes fax and email, unless expressly stated otherwise.

"Insolvency Event” means in respect of a company, that it suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due within the meaning of section 123 of the Insolvency Act 1986, or enters into a composition, compromise or arrangement to reschedule or restructure its indebtedness with or for the benefit of its creditors, or if it compulsorily or voluntarily enters into liquidation (except for the purposes of a bona fide reconstruction or amalgamation) or it has an administrator, receiver, liquidator or manager appointed over the whole, or a substantial part of its undertaking or assets, or it ceases or threatens to cease business or is dissolved, or if any equivalent or similar event occurs or proceeding is taken,

with respect to that company in any jurisdiction to which it is subject.

"Intellectual Property Rights" means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

"Order" means the Customer's order for the supply of Goods, as set out in the Customer's purchase order form or the Customer's written acceptance of the Company's quotation (as the case may be).

2. FORM OF CONTRACT

2.1. The following are the only terms and conditions on which the Company trades and these terms and conditions apply to the Contract to the exclusion of any other terms or conditions that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2. Unless otherwise stated in the quotation, a quotation is only valid for a period of 30 days from its date of issue.

2.3. The Order constitutes an offer by the Customer to purchase Goods in accordance with these terms and conditions.

2.4. The Customer shall ensure that the terms of the Order are complete and accurate.

No variation to these terms and conditions shall bind the Company unless the same is agreed in Writing by authorised representatives of the Company and the Customer.

3. PRICE

3.1. Subject always to Clause 3.4 below, the price payable for Goods shall (unless otherwise stated by the Company in Writing and signed by an authorised official on its behalf) be either (i) the price noted by the Company in its quotation or acknowledgment of an Order; or (in) if no

price is noted by the Company in its quotation or acknowledgment of an Order, the list price of the Company current at the date of delivery of the Goods.

3.2. The price for the Goods is exclusive of the costs and charges of packaging, insurance and transport, which shall be invoiced to the Customer.

3.3. All prices are exclusive of VAT and if chargeable this will be charged at the appropriate rate ruling at the date of delivery of the Goods.

3.4. The Company at all times reserves the right to revise any price(s) of Goods to take account of any increases in costs to the Company due to factors beyond the control of the Company including (but not limited to) foreign exchange fluctuations / alteration of duties / increases in costs of labour and/or materials and/or transport and the Customer shall pay such revised price as if it were payable under Clause 3.1 hereof.

4. PAYMENT

4.1. All accounts rendered by the Company shall be paid without retention no later than 30 days from the date of the invoice (unless otherwise agreed) and time for payment shall be of the essence. 4.2. Notwithstanding clause 4.1, the Company reserves the right to demand payment at any time. The Company further reserves the right to reduce or withdraw credit facilities at any time.

4.3. New accounts are subject to such Trade and Bank references as the Company shall in its absolute discretion require and until such time as satisfactory references have been received by the Company. No Goods will be delivered by the Company until the Company has received

payment in full from the Customer unless an authorised representative of the Company agrees otherwise in Writing.

4.4. The Customer shall not without the prior written agreement of the Company be entitled to deduct or set off from any money or monies for the time being due to the Company any claim for loss or expense alleged to have been incurred by the Customer by reason of any

breach or failure to observe the provisions of the Contract between the Customer and the Company. The Company may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Company to the Customer.

4.5. Without prejudice to any other right or remedy available to the Company, interest shall be payable on all overdue accounts at the rate of 3% per annum above the base rate of the time being of National Westminster Bank Plc to run from the due date for payment until receipt by the Company of the full amount whether or not after judgment. The Customer shall pay the interest together with the overdue amount.

5. CANCELLATION/MATERIAL VARIATION

5.1. No Contract between the Company and the Customer may be cancelled or materially varied by the Customer without prior consent in Writing of the Company. The Customer acknowledges that Goods cannot be returned in exchange for credit without the written consent of

the Company. The Customer acknowledges that the Company reserves the right to require the Customer to reimburse the Company in full for any loss suffered as a result of any cancellation.

5.2. If the Customer wishes to propose any changes to the Contract it shall submit details of the requested change to the Company in writing. The Customer acknowledges that the Company is under no obligation to accept the proposed changes and that any changes accepted

by the Company may be subject to additional charges.

6. RISK AND TITLE

6.1. The risk in Goods shall pass to the Customer as follows:

6.1.1. where the Company delivers Goods or causes Goods to be delivered to the Customer or to the Customer's order then as from their arrival at the point where they are to be unloaded; or

6.1.2. where the Customer collects Goods or causes Goods to be collected then as from the point where they are collected (provided that when Goods are loaded onto vehicles loading shall be the responsibility of and at the risk of the Customer).

6.2. Title to Goods shall not pass to the Customer until all amounts for the time being due and owing from the Customer are received in full by the Company (whether for the Goods or under any other Contract made between the Company and the Customer) and until such time both the legal and beneficial ownership in goods shall remain with the Company.

6.3. For so long as the Customer remains in possession of any Goods whilst title thereto remains with the Company, the Customer shall:

6.3.1. not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;

6.3.2. maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Company's behalf from the date of delivery;

6.3.3. notify the Company immediately if it becomes subject to an Insolvency Event; and

6.3.4. give the Company such information relating to the Goods as the Company may require from time to time, but the Customer may resell or use the Goods in the ordinary course of its business.

6.4. If, before title to the Goods passes to the Customer, the Customer becomes subject to an Insolvency Event, or the Company reasonably believes that the Customer is about to become subject to an Insolvency Event or that the Customer's financial position has deteriorated to

such an extent that the Customer's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy and notifies the Customer accordingly, then without limiting any other right or remedy the Customer may have:

6.4.1. the Customer's right to resell the Goods or use them in the ordinary course of business ceases immediately,

6.4.2. the Company may at any time:

6.4.2.1. require the Customer to deliver up all Goods in its possession which have not been sold; and

6.4.2.2. if the Customer fails to do so promptly, enter any premises where the Goods are held in order to repossess them.

7. DELIVERY

7.1. The Company shall deliver the Goods to the location set out in the quotation or the Company's confirmation of the Order or such other location as the parties may agree.

7.2. Any delivery date or dates given by the Company for delivery of Goods are approximate only, and time of delivery is not of the essence. The Customer acknowledges and agrees that delivery dates may be changed at the Company's discretion, at any time, upon notice. Delay in delivery of the Goods shall not give the Customer the right to cancel the Order.

7.4. The Company may deliver the Goods by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment

7.5. The Customer shall notify the Company of any incorrect deliveries within 7 days from the date of delivery and shall give the Company a reasonable time to make good such discrepancy.

7.6. The Company reserves its right to withhold delivery of any Goods to the Customer in the event that the effect of such delivery would be to increase the indebtedness of the Customer to the Company in excess of the Customer's credit limit with the Company.

8. QUALITY/QUANTITY/DESCRIPTION

8.1. The quantity, quality and description of the Goods shall be as set out in the Company's quotation (if accepted by the Customer) or in the Customer's Order (if accepted by the Company).

8.2. Any samples, descriptive matter or advertising produced by the Company in any medium) are provided for giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.

8.3. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

9. LIABILITY

9.1. Nothing in these Terms and Conditions shall limit or exclude the Company's liability for:

9.1.1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; or

9.1.2. fraud or fraudulent misrepresentation; or

9.1.3. any other liability which cannot be limited or excluded under applicable law.

9.2. No claim by the Customer against the Company for damaged or defective Goods or for any other breach of legal obligation or duty can be considered by the Company unless:

9.2.1. where the damage, defect or other breach of obligation or duty is apparent on inspection, a claim in Writing is received by the Company within 7 days of delivery of the Goods or

9.2.2. where the damage, defect or other breach of obligation or duty is not apparent on inspection, a claim in Writing is received by the Company, within 14 days of delivery of Goods.

9.3. And in either event the Company reserves the right to require the Customer to return such Goods to the Company's place of business at the Company's cost and to supply replacement Goods to the Customer free of charge in full and final satisfaction of the Customer's claim.

9.4. Without prejudice to the generality of Clauses 9.1 and 9.2 above:

9.4.1. the Company shall not be liable to the Customer or to any third party whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for loss of profits, loss of sales, loss of business, loss of agreements or contracts, loss of or damage to goodwill, loss of anticipated savings, or any indirect or consequential loss or damage (even if such loss was reasonably foreseeable or the Company had been advised of the possibility of the Customer incurring the same);

9.4.2. in the event of the Company incurring any liability whatsoever in respect of any Contract made subject to these terms and conditions, then the Company's total aggregate liability (whether in contract, tort (including negligence) breach of statutory duty, or otherwise) shall not

in any circumstances exceed 120% of the price payable under Clause 3, for the Goods in respect of which such liability has arisen; and

9.4.3. the Company shall not incur any liability whatsoever in respect of any Goods once such Goods have in any manner been treated or dealt with or altered following delivery by the Company to the Customer.

10. TERMINATION

10.1. Without limiting its other rights or remedies, the Company may at its option terminate the Contract or suspend all further deliveries of Goods under the Contract or any other contract between the Customer and the Company with immediate effect by giving written notice to

the Customer if:

10.1.1. the Customer commits a material breach of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within 30 days after receipt of notice in Writing to do so:

10.1.2. the Customer becomes subject to an Insolvency Event, or the Company reasonably believes that the Customer is about to become subject to an Insolvency Event or the Customer's financial position deteriorates to such an extent that in the Company's opinion the Customer's

capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

10.1.3. the Customer fails to pay any amount due under any Contract on the due date for payment, or

10.1.4. the Company is required to do so in response to or in compliance with any applicable law, statute, legislation, order, regulation or guidance issued by government, a court of law or any other regulatory authority.

10.2. On termination of the Contract for any reason:

10.2.1, the Customer shall immediately pay to the Company all of the Company's outstanding unpaid invoices and interest and, in respect of Goods supplied but for which no invoice has yet been submitted, the Company shall submit an invoice, which shall be payable by the

Customer immediately on receipt;

10.2.2. the accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and

10.2.3. clauses which expressly or by implication have effect after termination shall continue in full force and effect.

11. FORCE MAJEURE

The Company will make every effort to perform the Contract but shall not be in breach of contract or be liable for any loss or damage caused by non-performance or by delay in the performance of any of its obligations to the Customer due to act of God, war, Civil disturbance, government action, strike, lock-out or trade dispute (whether involving its own employees or those of any other person) difficulties in obtaining materials, breakdown in machinery, fire, or accident or any other causes whatsoever beyond the reasonable control of the Company. Should any such event occur, the Company reserves the right to cancel or suspend all or any part of the Contract with the Customer, without incurring any liability for any loss of damage thereby occasioned.

12 MISCELLANEOUS

12.1. The Customer acknowledges and agrees that all Intellectual Property Rights in or arising out of or in connection with the Goods shall at all times remain and be exclusively owned by the Company or its licensors (as the case may be).

12.2. The Customer shall keep in strict confidence and not disclose to any third party without the Company's prior written consent any technical or commercial know-how, specifications, designs or processes which are of a confidential nature and any other confidential information

concerning the Company's business, products and services, or its customers or suppliers, as may be disclosed or made available to the Customer by the Company from time to time. The Customer shall not use any confidential information belonging to the Company for any

purpose other than as may be necessary to use or resell the Goods in the ordinary course of its business.

12.3. Any reference in these Terms and Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

12.4. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

12.5. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.

12.6. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in the Contract.

12.7. These terms and conditions are considered reasonable by the parties but in any event that any limitation, provision or part-provision contained herein be held by a court of competent jurisdiction to be invalid, illegal or unenforceable, it shall be deemed modified to the

minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant limitation, provision or part-provision shall be deemed deleted. Any modification to or deletion of a limitation, provision or part-provision under this clause

shall not affect the validity and enforceability of the rest of these terms and conditions.

12.8. The failure or delay by the Company to exercise or enforce any right or remedy conferred by the Contract or by law shall not be deemed to be a waiver of any such right or remedy nor to operate so as to bar the exercise or enforcement thereof at any time or times thereafter.

12.9. The Customer may not assign, sub-contract or transfer any of its rights or obligations under the Contract without the prior written consent of the Company.

12.10. No one other than a party to a Contract, their successors and permitted assignees, shall have any right to enforce any of its terms.

12.11. Any notice given to a party under or in connection with these terms and conditions shall be in writing and shall be delivered personally, or sent by next working day delivery service providing proof of delivery or by commercial courier, to that party at its registered address,

or such other address as that party may have specified by notice in writing in accordance with this clause. A notice shall not be deemed valid if given by fax or email.

13. GOVERNING LAW

13.1. Any Contract and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and the parties irrevocably agree that the courts

of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Website Terms of Use

Conditions of use of the Belledorm website. Your access to and use of the Belledorm website - this site- is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification.

(1)    Introduction

These terms and conditions govern your use of www.belledorm.co.uk ; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use www.belledorm.co.uk

(2)    Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

(3)    Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a)    republish material from www.belledorm.co.uk (including republication on another website);

(b)    sell, rent or otherwise sub-license material on www.belledorm.co.uk

(c)    reproduce, duplicate, copy or otherwise exploit material on www.belledorm.co.uk for a commercial purpose;

(d)    edit or otherwise modify any material on www.belledorm.co.uk

(4) Limitations of liability

The information on www.belledorm.co.uk is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on www.belledorm.co.uk is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on www.belledorm.co.uk is kept up-to-date.

Please note the product pictures on www.belledorm.co.uk are simply an indication of the colour and style of the garment, which we feel best represent the garment you will receive. You acknowledge that it would be unreasonable to hold us liable in respect of colour variance and that www.belledorm.co.uk cannot wholly guarantee that the colour of the garment on the product pictures exactly and accurately matches the garment received.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with www.belledorm.co.uk, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5)    Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

(6)    Comments

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use www.belledorm.co.uk in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express consent.

You must not use our website to copy, publish or send mass mailings or spam.

We reserve the right to edit or remove any material posted upon our website.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

(7)    Links

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Belledorm’s prior written consent.

(8)    Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(9)    Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of www.belledorm.co.uk, and supersede all previous agreements in respect of your use of this website.

(10)    Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English Law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England.

Your statutory rights are not affected by these terms and conditions.

(11)    Registrations

Our company registration number is 00883804.

Our VAT number is GB673689283.

(12)     Our contact details

The full name of our company is Richard Haworth Limited T/A Belledorm. We are registered in England and Wales under registration number 00883804.

Our registered address is:

Kearsley Mill
Stoneclough
Radcliffe
Manchester
M26 1RH

You can contact us via an email to contact@belledorm.com or click here.

Terms of Sale

Conditions of Sale from the Belledorm website. By placing an order with us you are agreeing to be bound by these Terms of Sale. You are also confirming that you agree to our use of your personal data in accordance with our Privacy Policy and agree with our Terms of Use.

Please read these Terms of Sale; they are important. If you do not agree to these Terms of Sale, please do not place an order.

All prices are quoted in UK Pounds Sterling inclusive of VAT at the prevailing rate, and goods are sold under English law.

We reserve the right to reject any order, to refuse to supply any individual or company as we see fit, without giving any reason.

We may change these Terms of Sale at any time by posting changes on this website, and without giving you notice, so please check these Terms of Sale whenever you complete an order form and before you submit it to us. If you place an order with us after we have posted any change to these Terms of Sale, you will be agreeing to that change.

Please note that our Terms and Conditions of Use or our Privacy Policy may change at any time, so please check them each time you visit this website.

Our Product Guarantee

Under normal conditions of domestic use this bedlinen is guaranteed for (X) years (depending on the product in question). All our products have a sewn in care label. Please refer to this when laundering your product. Our guarantee covers the quality of the fabric and the stitching of the product. With our printed products, due to the nature of printing, colours will fade over time and this is not covered by the guarantee. Our guarantee doesn't cover for wear and tear, this is at the sole discretion of Belledorm.

Delivery and Returns

If you are a consumer, i.e., if you are an individual and are placing an order for purposes outside your business, within the European Union, you may cancel your order before the expiry of seven working days beginning on the day after you receive the goods from us. If you wish to cancel, please contact us immediately.

Please refer to our Delivery and Returns sections for further information. We cannot guarantee delivery within any time frame, but if we fail to deliver within twenty-eight days after we have accepted your order, you may cancel your order by contacting us.

Should you not be satisfied with your purchase in any way, it's OK to change your mind. We are pleased to offer a refund on any unworn item, returned in its original packaging and original condition. The item(s) must be sent back within 30 days of receipt.

The item(s) is(are) your responsibility until it(they) reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item(s) to us is your responsibility.

A note must also be enclosed with any item(s) returned. Please tell us why you are dissatisfied and your order number - if this note is not included it will delay the refund process.

Please be aware postage will only be refunded if there is an error on our part or the product is damaged or defective.

On receipt of returned items, refund of the purchase price of the item(s) will be made to the debit/credit card used to pay for the original order. You will be advised by e-mail when the credit has been processed. This will usually be within 7 days of receipt of the returned item(s).

We try to ensure that any information and material on this website that has not been supplied by a third party is accurate, but we make no representation and give no warranty that any information or material is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate information or material.

If you find any inaccurate, out of date or incomplete information or material on this website, or if you suspect that something is an infringement of intellectual property rights, you must let us know immediately by contacting us.

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Belledorm or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site http://www.belledorm.co.uk with no prior permission.

Nothing in these Terms of Sale affects your statutory rights as a consumer.

Our contact details

The full name of our company is Richard Haworth Limited T/A Belledorm. We are registered in England and Wales under registration number 00883804.

Our registered address is:

Kearsley Mill
Stoneclough
Radcliffe
Manchester
M26 1RH

You can contact us via an email to contact@belledorm.com or click here.

Competition Terms & Conditions

• Entrants must be aged 18 and over, resident in the UK, and may not be employed by (or related to an employee of) the Ruia Group.
• Winner will be drawn at random from eligible entries and contacted accordingly.
• If the winner is not contactable, another winner will be drawn and contacted.
• Prize must be taken as offered and there is no cash or other alternative.
• Belledorm reserves the right to amend or withdraw the promotion in total or in part at any time in the event of technical issues beyond our control.
• No responsibility is accepted for any kind of failure that results in entries not being received or being delayed, or for any other issues of a similar nature that are beyond the reasonable control of Belledorm.
• Promoter's decision is final and no correspondence will be entered into.
• Entry implies acceptance of these terms and conditions
• Entries that do not comply fully with these terms and conditions will be disqualified.

Facebook competitions
Unless instructions are stated otherwise, in addition to adhering to the above terms and conditions, participants must LIKE the Belledorm Facebook page, then like and share the original competition post and comment when they have done so. A comment must be made so we can contact you by replying to your comment should you be chosen as the winner.

Twitter competitions
Unless instructions are stated otherwise, in addition to adhering to the above terms and conditions, participants must FOLLOW @Belledorm on Twitter and RETWEET (RT) the competition tweet. A follow is required so that we can follow you back in order for you to send us a private message with your address should you be selected as the winner.

Instagram competitions
Unless instructions are stated otherwise, in addition to adhering to the above terms and conditions, participants must FOLLOW @Belledorm on Instagram, LIKE the competition post and TAG a friend in the comments. A follow is required so that we can follow you back in order for you to send us a private message with your address should you be selected as the winner.

Please note that some competitions with only one prize available may run across more than one of our social media channels at the same time.

Belledorm Privacy Policy

This privacy policy sets out how Belledorm collects, processes, uses and protects any information that you provide when you use this website or its services.

All information collected by Belledorm is stored and handled in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. Personal and financial information collected on this site is used for the sole purposes of processing and delivering your order, and to occasionally send you information about our products and services.

Belledorm is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and its services, you can be assured that it will only be used in accordance with this privacy policy.

This policy change is effective from 25^th May 2018. Belledorm may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates are reflected in the updating of this page. Should you wish to remain up to date with any changes, please check this page regularly.

What we collect

In order to provide you with our services, we may collect the following information:

name, gender and date of birth
contact telephone number
email address
demographic information such as postcode, preferences and interests
if you place an order, we will also collect your credit card or payment details
history of your preferences
a record of any correspondence you send us including e-mail messages, as this helps us to track any problems or concerns you may have
a record of your purchases with us so that we can quickly deal with any issues you may have about your order.

If you access our website from a mobile or any other device, we may collect certain information from your device which includes your IP address, browser type, device type, general geographic location and any other technical details. We will also collect details of how you have used our website, links that were clicked and content that was of interest to you. We use this information for analytic purposes in order to improve your experience while using our website with more relevant content.

What we do with the information we gather

Our legal basis for collecting and processing your data is to fulfil a contractual obligation. In order to process orders, Belledorm will require your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number with which to contact you if there are any difficulties with your order. Your credit card details are taken through a secure server for processing by your card provider and our bank. We will pass your name and delivery address on to the carrier responsible for delivering your order.

In some cases, we may use your information for a legal obligation, or in our legitimate interest to complete credit checks before we can provide you with services and confirm you as a new customer. If you choose not to provide us with required data, we may not be able to provide you with certain services or fulfil our contractual obligations to you.

We also require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

internal record keeping
to set you up as a new customer
to improve our products and services
to enable us to tell you about any special offers, promotions or company news that we feel may be of interest to you (this is only where you have given express permission. You may unsubscribe from receiving such correspondence at any time by emailing contact@belledorm.com and stating that you no longer wish to receive emails from Belledorm. To ensure your website account reflects this information, please log in and tick the relevant box on your account page.)
to enable us to contact you (and to ask for your permission to be included if we are planning any market research) so that we may establish what you like or do not like about our products and services
to plan our future product purchases to try and meet your requirements going forward
to help us understand the shopping patterns of our customers so we can send you the most relevant information, to avoid wasting your time and our money
when necessary, to share your information with credit reference or fraud detection agencies - at all times the information will be secure.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

How long do we keep your data?

We retain all information collected for only as long as is necessary for the afore mentioned purposes, and in line with our retention schedule. For more details on our retention schedule, please email us at contact@belledorm.com.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

Under the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018, you may request details of any of your personal information which we hold through a subject access request. If you would like a copy of the information held on you, please write to us at the below address or email us at contact@belledorm.com.

Data Protection Compliance, Richard Haworth Limited T/A Belledorm - Kearsley Mill, Stoneclough, Radcliffe, Manchester, M26 1RH

In responding to your subject access request, we will firstly ask you to confirm your identity by providing copies of EITHER your passport OR your driving license. If we do hold information about you, we will provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with, and provide you with a copy of your personal data in a legible form or a commonly used electronic form.

If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us at contact@belledorm.com as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you would like us to erase or restrict the processing of your personal data, please write to us at the above address or email us at contact@belledorm.com as soon as possible.

If you wish to make a complaint to the Information Commissioner’s Office on how we process and collect your data, you can do so by contacting their Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone 0303 123 1113 or 01625 545745.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want to opt in to receiving communication from Belledorm, including newsletters and promotional emails
if you no longer wish to receive any marketing emails from us, you can stop this by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you, or by emailing us at contact@belledorm.com.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We store your information on a secure data system that is not accessed by anyone other than Belledorm. All staff use login and password controls on our systems.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the website to which you have navigated. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy policy. You should exercise caution and study the privacy policy applicable to the website in question.

We use Feefo for customer reviews and feedback. For more information please see Feefo’s privacy policy.

E-Newsletters

We gather statistics around email opening and clicks using industry standard technologies, including clear gifs to help us monitor and improve our e-newsletter.

Sharing your data

We will share your personal information to third parties if we have your permission or are required by law to do so.

When necessary, we may share your name, address and telephone number with a credit reference or fraud detection agency.

How we use cookies

We use cookies to track your order through the shopping process. Cookies are commonly used on websites, do not contain personally identifiable information about you, do not pose a security threat and do not harm your computer. They simplify your shopping experience and mean that you do not have to input your contact details every time you visit the site. Your credit or debit card details are not stored on the site and are always secure.

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you cannot shop with us and may not be able to use certain features within our website.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, before removing the data from the system.

Two types of cookies may be used on this website:

Session cookies - temporary cookies that remain in the cookie file of your browser until you leave the site
Persistent cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To give you the best, most personalised online shopping experience Belledorm uses cookies. You can view the cookies used by belledorm.com listed below. By continuing and shopping at Belledorm you are accepting these cookies.

The following cookies have been identified on the website www.belledorm.com

basket_items
First Party
Session-based
tracks the number of items in a basket. This is used for 3rd party
integrations to display information. e.g. SLI search

basket_total
First Party
Session-based
tracks the value of items in a basket. This is used for 3rd party
integrations to display information. e.g. SLI search

c8loc
First Party
Persistent: 1 year
This is used to track the selected language for the interface and
is used by MyAccount.

odysacck
First Party
Persistent: 2 years
This is a cookie used to remember the customers name. The
functionality is known as Soft Accounts. If this functionality is
setup when a user logs in their name is stored separately to the
main session cookie. When the customer visits again it results in
a Welcome Back XXXX. The information is encrypted using
MCRYPT_ARCFOUR.

odyssey
First Party
Persistent: 2 days
Session-based
This is Chapter Eight's main system cookie and is set whenever
someone visits your website. It contains a unique identifier
generated using MD5 which is used to track the visitor around
your website. No personal information is stored in this cookie.

gbox
First Party
This is the cookie that will make the free gift lightbox appear if your are under the free gift threshold, this action will perform once until cookies are cleared (no cache).

fgbox
First Party
This is the cookie that will make the free gift lightbox appear if you are above the free gift threshold, this action will perform once until cookies are cleared (no cache).

uvc
AddThis Third Party
Persistent: 2 years
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

__atuvc
AddThis Third Party
Persistent: 2 years
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

dt
AddThis Third Party
Persistent: 1 month
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

di
AddThis Third Party
Persistent: 2 years
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

psc
AddThis Third Party
Persistent: 2 years
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

uit
AddThis Third Party
Persistent: 1 day
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

uid
AddThis Third Party
Persistent: 2 years
This cookie is used on your website in order to provide
functionality for the AddThis (www.addthis.com) service.

uuid2
adnxs Third Party
Persistent: 3 months
This cookie is used on your website in order to provide
functionality for the AppNexus (www.appnexus.com) service.

sess
adnxs Third Party
Persistent: 1 day
This cookie is used on your website in order to provide
functionality for the AppNexus (www.appnexus.com) service.

session-id-time
Amazon Third Party
Persistent: 20 years
This cookie is used on your website in order to provide
functionality for the Amazon (www.amazon.com) service.

session-id
Amazon Third Party
Persistent: 20 years
This cookie is used on your website in order to provide
functionality for the Amazon (www.amazon.com) service.

WRUID
ClickTale Third Party
Persistent: 1 year
This cookie is used on your website in order to provide
functionality for the ClickTale (www.clicktale.com) service.

id Google
DoubleClick
Third Party
Persistent: 2 years
This cookie is used on your website in order to provide
functionality for Google's DoubleClick service
(http://www.google.co.uk/doubleclick/).

test_cookie Google
DoubleClick
Third Party
Persistent:15 minutes
This cookie is used on your website in order to provide
functionality for Google's DoubleClick service
(http://www.google.co.uk/doubleclick/).

JSESSIONID
Feefo Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the Feefo (www.feefo.com) service.

BIGipServerLB01-FEF1-HTTP-POOL
Feefo Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the Feefo (www.feefo.com) service.

ck AffecTV
Third Party
Persistent: 5 years
This cookie is used on your website in order to provide
functionality for the AffecTV (www.affectv.co.uk) service.

oo AffecTV
Third Party
Persistent: 5 years
This cookie is used on your website in order to provide
functionality for the AffecTV (www.affectv.co.uk) service.

pt AffecTV
Third Party
Persistent: 1 month
This cookie is used on your website in order to provide
functionality for the AffecTV (www.affectv.co.uk) service.

__utmx
__utmxx
Google Third Party
Persistent: 1 year
You can use Google Analytics with Google Website Optimizer
(GWO), which is a tool that helps determine the most effective
design for your website.
When a website optimizer script executes on your page, a
__utmx cookie is written to the browser and its value is sent to
Google Analytics. See the Website Optimizer Help Center for
more information.

__utmz
Google Third Party
Persistent: 6 months
Google Analytics uses this cookie. When visitors reach your
website by clicking a link in a search engine result page, a direct
link, or an ad that links to a page on your website. Google
Analytics stores the type of referral information in a cookie.
The parameters in the cookie value string are parsed and sent in
the GIF Request (in the utmcc variable). The expiration date for
the cookie is set as 6 months into the future. This cookie gets
updated with each subsequent page view to your website; thus it
is used to determine visitor navigation within your website.

__utmv
Google Third Party
Persistent 1 day
You can define your own segments for reporting on your
particular data. When you use the _setCustomVar() method in
your tracking code to define custom variables, Google Analytics
uses this cookie to track and report on that information.
In a typical use case, you might use this method to segment your
website visitors by a custom demographic that they select on
your website (income, age range, product preferences).

__utma
Google Third Party
Persistent: 2 years
Google Analytics uses this cookie. Each unique browser that
visits a page on your website is provided with a unique ID via the
__utma cookie. By doing this, subsequent visits to your website
via the same browser are recorded as belonging to the same
(unique) visitor.
Thus, if a person interacted with your website using both Firefox
and Internet Explorer, the Google Analytics reports would track
this activity under two unique visitors. Similarly if the same
browser were used by two different visitors, but with a separate
computer account for each, the activity would be recorded under
two unique visitor ID's.
On the other hand, if the browser happens to be used by two
different people sharing the same computer account, one unique
visitor ID is recorded, even though two unique individuals
accessed the website.

__utmb
__utmc
Google Third Party
Persistent: 30 min
Session-based
Google Analytics uses these cookies for tracking purposes. If
either of these two cookies are absent, further activity by the user
initiates the start of a new session.

s_vi PayPal
Third Party
Persistent: 5 years
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

pNTcMTtQfrJuaJiwEnWXQ6yNxfq
PayPal Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

s_sess
PayPal Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

s_pers
PayPal Third Party
Persistent: 30minutes
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

navcmd
PayPal Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

cwrClyrK4LoCV1fydGbAxiNL6iG
PayPal Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

cookie_check
PayPal Third Party
Persistent: 10 years
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

TSe9a623
PayPal Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

KHcl0EuY7AKSMgfvHl7J5E7hPtK
PayPal Third Party
Persistent: 20 years
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

DH4puLeRqX6BpunfdurQO8Swi28
PayPal Third Party
Persistent: 4 months
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

Apache
PayPal Third Party
Persistent: 30 years
This cookie is used on your website in order to provide
functionality for the PayPal (www.paypal.com) service.

peerius_user
Peerius Third Party
Persistent: 20 years
This cookie is used on your website in order to provide
functionality for the Peerius (www.peerius.com) service.

peerius_sess
Peerius Third Party
Persistent: 4 hours
This cookie is used on your website in order to provide
functionality for the Peerius (www.peerius.com) service.

peerius_ct
Peerius Third Party
Persistent: 4 hours
This cookie is used on your website in order to provide
functionality for the Peerius (www.peerius.com) service.

ipinfo
Six Degrees Group Third Party
This cookie is used on your website in order to provide
functionality for the Six Degrees Group (www.6dg.co.uk) service.

vstcnt
Six Degrees Group Third Party
This cookie is used on your website in order to provide
functionality for the Six Degrees Group (www.6dg.co.uk) service.

clid
Six Degrees Group Third Party
This cookie is used on your website in order to provide
functionality for the Six Degrees Group (www.6dg.co.uk) service.

acs
Six Degrees Group Third Party
This cookie is used on your website in order to provide
functionality for the Six Degrees Group (www.6dg.co.uk) service.

SLI4
SLI Systems Third Party
Persistent: 6 months
This cookie is used on your website in order to provide
functionality for the PayPal (www.sli-systems.com) service.

SLIBeacon_117
SLI Systems Third Party
This cookie is used on your website in order to provide
Persistent: 2 years functionality for the PayPal (www.sli-systems.com) service.

SLI2_117
SLI Systems Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the PayPal (www.sli-systems.com) service.

SLI1_117
SLI Systems Third Party
Persistent: 30minutes
This cookie is used on your website in order to provide
functionality for the PayPal (www.sli-systems.com) service.

tua
Treepodia Third Party
Persistent: 6 months
This cookie is used on your website in order to provide
functionality for the Treepodia (www.treepodia.co.uk) service.

TSESSION
Treepodia Third Party
Persistent: 3 months
This cookie is used on your website in order to provide
functionality for the Treepodia (www.treepodia.co.uk) service.

JSESSIONID
Treepodia Third Party
Session-based
This cookie is used on your website in order to provide
functionality for the Treepodia (www.treepodia.co.uk) service.

_js_datr, fbm*, xs, wd, fr, act, _fbp, datr, _fbc, actppresence, tr
Facebook Pixel Third Party
This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook
To opt-out please see https://www.facebook.com/ads/preferences

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

F24_autoID

F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.

A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

Klarna Bank AB

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.
Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.
The user’s consent and revocation of consent
Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device. In addition, the web browser or device often allows the user to change the settings for the use of cookies. More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org.
About Klarna
Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at dataskydd@klarna.se. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.

Credit Card Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software – the industry standard technology for securing credit card data - which encrypts information transmitted from our website. Each credit card transaction is authorised and charged separately, so you will be required to input the entire number for all transactions. We are confident that no unauthorised person or organisation will be able to access the credit card information we record.

Google Remarketing

Belledorm uses Google remarketing. Remarketing is a type of online advertising which allows us to show ads to users who have previously visited our website as they browse the Web. Therefore, as a visitor to the Belledorm website, please be aware of the following:

third party vendors, including Google, show Belledorm website ads on sites on the internet

third party vendors, including Google, use cookies to serve ads based on a user's prior visits to the Belledorm website

users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Offer code terms

Use of discount codes is subject to the following terms & conditions

promotional/discount codes may be subject to an expiry date

codes are only valid when redeemed directly at www.belledorm.co.uk

one promotional/discount code cannot be used in conjunction with another

discount does not include/apply to delivery charges.

How to contact us

All material on this website, except where specifically stated otherwise, is copyright © Richard Haworth Limited T/A Belledorm - Kearsley Mill, Stoneclough, Radcliffe, Manchester, M26 1RH, Reg No. 00883804. Trademarks, service marks and logos displayed on this site belong to Belledorm. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark or logo displayed on this site.

We are registered with the Information Commissioner’s Office as a data controller. Our ICO registration number is Z7664492.

For any questions with regards to this privacy policy, please contact our data protection lead at contact@belledorm.com or telephone 0800 634 5501.
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