Chris Saunders
, Belledorm
10 June 2025 10:43
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.
This certainly doesn’t reflect the high standards we set for our products, especially our 300 Thread Count Cotton Sateen pillowcases, which are crafted to offer both quality and comfort. We understand how disappointing it must have been to receive an item that hadn't been properly finished — and we completely agree, it should never have passed our quality control.
We’re grateful you returned the product straight away, and we’ll ensure this is followed up internally with our production team to prevent a recurrence.
If there’s anything further we can do to put this right, please don’t hesitate to contact our customer service team. We're always here to help.